Shipping Policy

All U.S. orders will be shipped within approximately one week.

If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

All orders will have a 3-5 day production fulfillment time period. This means we will fulfill your order within 3-5 days and ship it out. Depending on where you live, it may take additional days on top of the 3-5 days for you to receive your order.  
(Express Shipping Option Available)

Refunds/Exchanges

To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at support@cieba.la with your order number and the reason for the return or exchange request. Once we review your request and approve the return, we will provide detailed instructions on how to return the product.

Customers are responsible for following the return instructions, and upon receiving the returned item, we will process a refund for the original order. Please note that we do not offer exchanges. If you'd like a different size or item, you can place a new order after receiving the refund :)

We have a One-week return policy. This means that if you do not contact us within a week of receiving your order, we will be unable to process any return requests.

 

Shipping Provider

We are not responsible if there is an issue with the shipping carrier. 

If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.

In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.

Care Instructions

General Care

Wash cold, inside out, with gentle detergent

Hang or lay flat to dry for best results

Note: Washing or drying on high heat will cause shrinkage and may alter fabric treatments. 

 

Further Questions

For additional questions that were not answered on this FAQ, please message us at support @cieba.la